AI Is Taking Over the Most Cursed Job in the World
Domu hit 70M monthly connected calls in March 2026; Floatbot cut one healthcare collections client from 45 humans to 19 (58% reduction); Yale's James Choi documents the mechanism in reverse — promises-to-AI feel less binding than promises-to-humans, so the cost-side win may be offset by a revenue-side loss no vendor publishes. Debt collection scaled first because the verification loop is closed: a database confirms the balance, a payment rail confirms the capture, and FDCPA defines the failure envelope. AI coding stalls because the loop is open — and the next verticals to fall fastest will be the ones where the agent's action gets confirmed in another system within seconds (payments fraud triage, KYC, healthcare prior auth, insurance FNOL, utility shut-off).