MIT Technology Review 2026-04-03-1
There are more AI health tools than ever — but how well do they work?
Oxford researchers found non-expert users with LLM assistance identify medical conditions only a third of the time, even when the model alone gets it right. The binding constraint on health AI isn't model capability: it's the interaction gap between what the model knows and what users can extract. Companies racing to ship health chatbots are optimizing the wrong layer; the ones building structured intake UX will outperform the ones chasing benchmark scores.