The New York Times 2026-03-30-2
Your Chatbot Isn't a Therapist
Two MGH clinicians name the mechanism most AI safety discourse misses: the chatbot's greatest risk isn't what it says, it's that it never gets frustrated with you. In human relationships, repeated reassurance-seeking eventually hits a wall of impatience; that friction is what pushes people toward professional help. Chatbots absorb unlimited emotional processing without pushback, eliminating the signal that something needs to change. The clinical term is a reassurance loop; the product term is a design flaw hiding inside a feature called patience.