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ai-liability
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Who is liable when artificial intelligence makes mistakes?
Insurers whose entire business is pricing unpredictable outcomes are declining to price AI, which is the strongest external validation yet that reliability, not capability, is the binding constraint on enterprise agent deployment. AIG is filing exclusions; Aon's risk chief is calling autonomous agents uninsurable. Same playbook as cyber insurance two decades ago: the carrier that builds AI loss data first captures the $10B-plus standalone category that emerges on the other side.
Robot, Take the Wheel
Waymo runs 4,000+ cars in 15 US cities on a $126 billion valuation, but about 70 remote agents on duty at any time, split between US and Philippine call centers, are the layer the marketing leaves out. The riders cannot steer, so safety depends on how fast a human answers, and the least disclosed metric is that response time. Like Amazon's logistics, the moat is operational, and here it also includes winning permission city by city.