consumer-ai-adoption
1 item · chronological order
2026-04-25
Financial Times 2026-04-25-1
Consumers turn to AI for investment decisions
49% of global consumers used AI for savings and investment decisions in the past six months; Gen Z is at 68%. The FCA's response is to warn consumers that general-purpose AI advice isn't covered by the Financial Ombudsman. That warning is the tell: enforcement against cross-border LLMs is impractical, which means regulated advice's moat is eroding from below — not through deregulation, but through consumer substitution. Wealth managers have 18-36 months to ship AI-native advice inside a regulated perimeter before the LLM-originating consumer defaults permanently to ChatGPT and Claude.